|
Sign up for the latest
in BHFO Fashion and news
|
|
CUSTOMER SERVICE INFORMATION
|
|
|
ABOUT BHFO
|
|
|
sales@bhfo.com Phone 319-743-1197
|
|
ABOUT BHFO
|
|
BHFO offers brand new designer apparel and footwear from major manufacturers and
upscale department stores at a fraction of retail. We work directly with some of
the largest retailers in the world to bring you the name brands that are famous
for their quality and style. We guarantee all items are authentic or your money
back!
The products we offer were previously available for sale in a catalogue or retail
environment. Some may possess one or more price tags and/or stickers, indicating
multiple mark-downs. All of our items come directly from actual manufacturers and
retailers warehouses and are guaranteed 100% authentic.
In addition, since most of these items are sent through a reverse supply chain (e.g.
from a retailer back to a centralized warehouse) they can show signs of further
handling. Examples of minor flaws that may not be noted are seam separation, surface
dirt/makeup that will come out when washed or dry cleaned, loose threads, beads,
embroidery and very small snags/ runs. Due to the nature of our business and the
liquidation prices we offer, we will not offer refunds for these minor flaws. However,
if an item has a major flaw, it will be noted clearly in the description. Missing
beads/embellishments will be noted if it does NOT come with extra. We guarantee
if an item has a major flaw that is not noted you may return the item for a full
refund.
We also liquidate items from the World's Most Famous Sportswear and Lingerie Catalog.
This catalog is so famous that we are not allowed to use their name but I'm sure
you can guess who we are talking about! Read below for some hints on their identity
- Famous for their runway shows and supermodels
- The leading specialty retailer of lingerie in the world
- Best known for their retail operations (over 1000 stores in the US alone) featuring
sexy bras, panties, sleepwear, hosiery, lotions and more
- Catalogue division (our source) offers extensive lines of apparel, suits, outerwear,
swimwear and footwear in addition to the intimate apparel for which their stores
are renowned
- Known for having pink labels
The label may be removed or cut before it leaves the distribution center to prevent
returns, However the care tags stay intact. Shoes and accessories may be marked
with an "X" on the bottom.
BHFO started on eBay and we will continue to bring the very best deals. We list
thousands of new items daily! We start most of our auctions at .99 cents with no
reserve, so let the bidding begin! What sets us apart from other large auction houses
is our customer service and that we offer returns for store credit on ALL items!
Not only do we offer incredible pricing, but it is our desire to earn 5 Stars from
you everyday. We continue to make YOU, our customer, our number one priority. We
want your continued business!
|
|
BUY WITH CONFIDENCE
BHFO is:
An eBay Titanium Powerseller
A Professional PESA Merchant
Paypal Verified
|
Size Charts, FAQ, and more!
BHFO now accepts returns on all
items INCLUDING AUCTIONS for
STORE CREDIT
|
|
CUSTOMER SERVICE/RETURN POLICY
|
Our Goal at BHFO is to offer 5-Star Service! If you do not feel that we deserve
5-Stars please
contact us before leaving feedback. Have questions or comments? We would be happy
to
hear from you! We are dedicated to our customers and feel you should receive the
personal
attention you deserve. We typically reply to e-mail with 24 hours during normal
business hours. BHFO will gladly offer returns for all items for STORE CREDIT! Items
must be returned within 14 days of purchase in original, unused condition. You will
receive a Promo Code for store credit good for 90 days for the cost of the merchandise
less all shipping costs.
|
|
CONTACT US
Phone 319-743-1197
M-F 8:30-4:30 PM CST
sales@bhfo.com
|
|
|
We sell many department store brands and all brands fit differently. For more specific
info on sizing we encourage you to visit the manufacturer's website before purchase.
Due to the nature of our business, we are unable to provide specific measurements
or answer specific questions regarding our items. Since are prices are SO LOW, if
it doesn’t fit you, it will probably fit someone you know so you can donate or resell
it and still feel great about your purchase. Or, you now have the great option to
return unwanted items for store credit toward another purchase!
|
|
|
PAYMENT INFORMATION
|
Please make your payment with our easy, one-page and secure online checkout. After
you win your eBay item, simply click the PAY NOW button that appears on the top
of the listing page. If you have purchased multiple items from us, the items will
combine automatically during your checkout. If you have problems getting to the
checkout from your eBay item you can simply do so by
clicking here >>.
BHFO gladly accepts PayPal, MasterCard (USA) and Visa (USA).Payment must be received
within 7 days of purchase or it may be canceled. We do not use eBay's checkout or
accept direct PayPal payments. Iowa Residents, add 6% sales tax.
More Info: You will receive an automated winning bidder notification after
each item that you win, however do not checkout and pay until your FINAL item is
purchased. You may continue purchasing additional items for 7 days from the end
of the first purchase. All of these purchases will be consolidated under one invoice.
If you do not pay within 7 days you will be required to pay for each item purchased
after the allotted 7 day time frame separately. Sorry, there are no exceptions to
this.
|
|
|
|
BHFO PROCEDURES (Within the US)
|
|
- USA Domestic orders are shipped via USPS Priority Mail or FedEx Ground.
- USPS Express delivery is available for expedited shipping. If you choose this method
your order will ship the next business day via express mail.
- We ship via U.S. Postal Service to PO Boxes, APOs/FPOs
- All Domestic shipments come with a delivery confirmation and/or a tracking number.
We will send you this number automatically via e-mail once your package ships
- Shipments are processed in the order in which they are received the day AFTER payment
clears. We ship Monday-Friday excluding holidays. Your shipment will typically leave
our warehouse within 2-3 business days from when your payment clears. Larger shipments
exceeding 40 items will typically leave our warehouse within 5 business days. If
an order is delayed for any reason you will be contacted.
|
|
BHFO INTERNATIONAL PROCEDURES (Outside the US)
|
|
- International orders are shipped via Fedex or USPS International Mail.
- USPS Express delivery is also an option. If you choose this method your order will
be expedited. It will include a tracking number and it is automatically insured
for up to $100. Additional insurance is not available. All orders valued at $250
or greater must be shipped via USPS Express International.
- Shipments are processed in the order in which they are received the day AFTER payment
clears. We ship Monday-Friday excluding holidays. Your shipment will typically leave
our warehouse within 4 business days from when your payment clears. Larger shipments
exceeding 40 items will typically leave our warehouse within 5 business days. If
an order is delayed for any reason you will be contacted.
- Canada shipments take an average of 3-4 weeks for delivery due to customs. Choose
the Express Shipment option for faster movement through customs. All duties, taxes
and fees are due by the buyer (COD) upon delivery. Buyer is responsible for observing
all customs rules and regulations and BHFO is not responsible for packages held
by customs.
- All duties, taxes and fees are due by the buyer(COD) upon delivery. Buyer is responsible
for observing all customs rules and regulations and BHFO is not responsible for
packages held by customs.
- Click here for a list of countries that BHFO does not ship to.
|
|
International Buyers – Please Note:
|
- Import duties, taxes and charges are not included in the item price or shipping
charges. These charges are the buyer's responsibility.
- Please check with your country's customs office to determine what these additional
costs will be prior to bidding/buying. These charges are normally collected by the
delivering freight (shipping) company or when you pick the item up – do not confuse
them for additional shipping charges.
- We do not mark merchandise values below value or mark items as "gifts" - US and
International government regulations prohibit such behavior.
|
|